Attached is the information referenced during your discussion today with an AT representative. If you have any questions, please refer to our online support site at http://att.com/wireless or contact AT at 1-800-331-0500. 

 Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail.

International Roaming and Data Customer FAQs

 Last Updated: 08/05/2009
 
Jump to: Dialing <#Dial>  | Data <#Data>  | Text <#Text>  | Voice <#Voice>  | Customer Service <#CSR> 

Dialing

How do I place an international call while in the U.S. or when traveling abroad?  
Use the “+”, country code, and phone number. 
Example: Hold the 0 (zero) key until the “+” sign appears, then enter the country code and phone number. 
Call to Italy from the United States: Dial + 39 (Country Code) 06 (City Code = Rome) 662 5555
Calling the U.S. from France: Dial + 1(Country Code), 561.123.4567 (area code + phone number) to call back to the U.S.
Note: If you cannot access the “+” sign using the 0 (zero) key, please refer to your device manufacturer’s instructions on how to utilize the “+” sign.
What is the most cost effective way to dial internationally from the U.S
The AT&T World Connect feature for only $3.99 a month allows for discounted calling to over 220 countries.
Example: If you called China with our standard calling rates, the cost would be $3.49/minute to a wired and $3.52/minute to a mobile phone. With AT&T World Connect, the cost is only $.15/minute to a wired and $.18/minute to a mobile phone.  
Where can I find current rates for dialing internationally from the U.S?  
For the latest AT&T World Connect and Standard International Dialing rates, go to www.att.com/global <http://www.att.com/global> and click on the "International Long Distance" link. 
Can I use my phone outside of the U.S
If you have an international roaming feature on your account, you can roam in countries where AT&T has established roaming agreements and has commercially launched service. Use our Wireless Travel Guide to determine if your device works where you need it. Go to www.att.com/travelguide <http://www.att.com/travelguide>  to find the travel guide. 
How much does it cost to use my phone while traveling outside of the U.S?
AT&T World offers cost-effective packages to meet your needs. Please visit www.att.com/worldpackages <http://www.att.com/worldpackages>  to learn more about our affordable World Packages.

Data
Jump to: | Cost <#Cost>  | Lower iPhone Roaming Costs <#lower>  | Tips <#tips>  |

How much does it cost to use data while traveling outside of the U.S?
Using data while roaming internationally could be expensive without a data plan. 
Pay-per-use data rates when roaming internationally are $.015/KB in Canada and $.0195/KB in all other countries. 
SMS is $.50 to send; MMS is $1.30 to send (home rates apply to receipt of SMS/MMS).
International PDA, iPhone and Data Connect plans offering discounted data rates are available for customers traveling internationally.
iPhone® Data Global Plans: While using data on iPhone is unlimited within the U.S., Puerto Rico, and the U.S. Virgin Islands, international data roaming can get expensive quickly. That is why AT&T has created Data Global Plans for iPhones with more reasonable rates in over 90 countries. For a complete list of discounted countries go to  www.att.com/global <http://www.att.com/global> , or for plan details visit www.att.com/worldpackages <http://www.att.com/worldpackages>  for complete terms and conditions for all international data plans.
How can iPhone customers lower their data costs while roaming internationally?
Turn Data Roaming Off: Be sure to download and install the latest version of iPhone software from iTunes. By default, the setting for international data roaming will be in the "Off" position. 
To turn data roaming “On/Off” tap on Settings>General >Network >Data Roaming.
Use Wi-Fi Instead of 3G/GPRS/EDGE: Wi-Fi is available in many international airports, hotels and restaurants to browse the Web or check e-mail.
Turn Fetch New Data Off: Check e-mail and sync contacts and calendars manually instead of having the data pushed to your iPhone automatically. This way you can control the flow of data coming to your iPhone. 
To turn off the Auto-Check functionality tap on Settings>Mail, Contacts, Calendars>Fetch New Data. Change Push to “Off” and Select to Fetch Manually. 
Consider Purchasing an International Data Package: If you are traveling outside the U.S., purchasing a Data Global Plan will significantly reduce the cost of using data abroad. To add an international data package call 1-800-331-0500. 
Reset the Usage Tracker to Zero: When you arrive overseas, access the usage tracker in the general settings menu and select reset statistics. This will enable you to track your estimated data usage. 
To reset Usage Tracker to Zero tap on Settings>General>Usage>Reset.
You can find these tips and other useful information by clicking on the following links:
Data Global Plans for iPhone <http://www.att.com/worldpackages> 
iPhone international traveling tips <http://www.att.com/wirelesstraveltips>  

Text

Jump to: Send to U.S. phone <#usPhone>  | Send to Int'l phone <#intlPhone>  | BlackBerry Service <#BlacbB>  | PC Card <#PCcard> 

How do I send text messages to a U.S.phone while traveling internationally?
Sending a text message is simple. Type a message of up to 160 characters using your keypad; enter "+", "1" (country code), area code and phone number. 

Accessing text message mode varies by device and manufacturer. Should you need additional instructions, please visit our phone/device support tutorials <https://www.wireless.att.com/support/content.do?page=phone-device-support>  page. 
While traveling internationally, how do I send a text message to an international phone?
Enter the “+” sign, country code and phone number (Example: +44.201 234 5678). 
Accessing text message mode varies by device and manufacturer. Should you need additional instructions, please visit our phone/device support tutorials <https://www.wireless.att.com/support/content.do?page=phone-device-support>  page.
If I have lost my Web or e-mail service on my BlackBerry is there anything I can do before calling International Care?
Yes. There are two things you should try. 
Remove the battery and then replace it on your device.
If that does not work, try manual scanning for another network. (Manual scanning is not available in Canada or Mexico). To do this select Settings > Options > Network. Change network selection to manual, then click scan for new networks and select a network other than the one you are currently set on.
If I have lost my Web or e-mail service with my PC Card is there anything I can do before calling International Care?  
Yes. You should try the following:   
Remove the PC card. Reboot the computer. 
Reinsert card and try to connect. If that does not work and you are connecting using the Cingular Communication Manager or AT&T Communication Manager, click Connections, then click Non-Accelerated.

Voice

Jump to: Retrieve mail <#voiceMail>  | Charges <#Charges> 

How do I retrieve my voice-mail while traveling outside the U.S? 

Press and hold the voice-mail retrieval key on your device (this is typically the “1” key). 
Interrupt your personal greeting by pressing the “¬” key and enter your voice-mail password.
Note: In some cases, you may reach the main voice-mail system greeting. If so, just enter your 10-digit wireless number, then follow Step 2. International roaming charges will apply.
How am I charged for Voice-mail calls while roaming internationally?
Voice-mail calls are charged as follows.
When your device is on:
Calls that you do not answer that are routed to the AT&T voice-mail system will be charged as an international roaming incoming call to your device.
In addition, the foreign carrier's routing of that call to the AT&T voice-mail system may generate an outgoing call charge from your device's location to the U.S.
These charges apply even if the caller disconnects from the voice-mail system without leaving a message.
If your device is turned off or in flight mode and the wireless network is off:
When someone tries to call you, the call will go directly to your personal voice-mail greeting.
Since the network does not try to deliver the call to you in a foreign country, there are no international roaming charges.
When receiving Visual Voice-mail messages on your Apple® iPhone:
Visual Voice-mail messages received when roaming outside of the U.S. will be charged at International roaming data rates, either at the International pay-per-use data rate or against your iPhone International data package.

Customer Service Resources

How do I contact Customer Services for Troubleshooting? 
Calling from outside of the US: +1-916-843-4685 
Calling within the US: 1-800-331-0500
You can find a brief quick reference card by clicking on the following link:
Quick Reference Guide (English) <http://www.wireless.att.com/learn/en_US/pdf/intl-reference-guide.pdf> 
Quick Reference Guide  (Spanish) <http://www.wireless.att.com/learn/en_US/pdf/INLMST07070172Db.pdf>  
This message, including any offer and attachments, is intended for the named recipient and may contain confidential information. No other person should rely on any offer or information in this message. If you are not the named recipient, please immediately delete this message.